Frequently Asked Questions

Everything you need to know about your journey with Asaya.

Are World of Asaya products suitable for sensitive skin?

Yes, our formulations are dermatologically tested and crafted with clean, skin-loving ingredients specifically designed to be gentle yet effective for all skin types, including sensitive skin.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status in real-time.

What is your return and refund policy?

We offer a 7-day return policy for products that are damaged during transit or if the wrong item was received. Please ensure the product remains unopened and in its original packaging.

Are your products cruelty-free and vegan?

Absolutely. World of Asaya is committed to ethical beauty; we do not test on animals, and our entire product range is 100% vegan.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.

How can I track my order?

You can track your order by clicking the link in your shipping confirmation email or by logging into your account on our website and visiting the 'My Orders' section.